Contact Xiaohongshu Customer Service
How to Reach a Person at Xiaohongshu
Customer Service:
-
+86 216 422 4530
Report Fraud:
-
+86 278 700 3878Reporting illegal and bad information
Xiaohongshu Emails:
Xiaohongshu Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Xiaohongshu Phone Number | +86 216 422 4530 |
| Most Popular Xiaohongshu Email Address | service@xiaohongshu.com |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Contact Method Distribution | 22% phone, 78% email |
| Common Reasons for Contact | Account, request for information and product/ service |
Contact Information
Xiaohongshu Website:
Xiaohongshu Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
Beijing:
Floor 18, Block B,
Zhonghai International Center,
Anding Road, Chaoyang District,
Beijing, China
Wuhan:
Floor 10, Block B,
Modern Optics Valley World Trade Center,
Guanggu Avenue,
Wuhan, China
Summary of Xiaohongshu Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xiaohongshu?
Account Question:
- “My account is mic banned”
- “I can’t login my account”
- “Cannot log in into my account”
Request for Information Question:
- “How to unban my xhs”
- “I am requesting for a lift in my account ban”
- “Verification code sending fail”
Product/ Service Question:
- “I'm angry towards xiaohongshu because without any reason the block me to get access to my channel”
- “Accidentally put wrong birth year and now I can't access the app”
- “Accidentally key in wrong birth year and now cannot access the app”
Website/ Application Question:
- “My application failed.”
Other Question:
- “我帮我老板管理 但是账号不见了”
- “I want to review the videos I've watched from this blogger. (Record/Log)”
- “I can send in chat”
Compare Xiaohongshu Customer Service To
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